Airbnb CEO calls luggage-storage service an unexpected hit for guests
Airbnb said its new luggage-storage offering, launched with Bounce, has become a surprisingly popular feature, according to CEO Brian Chesky.
Airbnb disclosed that its collaboration with Bounce, a global luggage-storage platform, is resonating with users, a point emphasized by CEO Brian Chesky on the recent earnings call. The feature allows guests to locate nearby drop-off points and often receive discounted rates, addressing a convenience gap traditionally held by hotels. Chesky described the response as a "sleeper hit" and said the announcement even drew cheers during a keynote on AI features.
While luggage storage is not the most glamorous offering, it contributes to revenue and encourages more bookings, alongside the company's top-performing car-rental service. The company posted earnings that beat expectations, sending its shares up about 10% in after-hours trading.
Why it matters
The service improves Airbnb's competitiveness by adding hotel-like convenience, potentially increasing bookings and revenue.
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