PwC US chief Paul Griggs reflects on improving internal communication

Paul Griggs, a senior partner who took over as PwC's US chief two years ago, admits his early bias against excessive communication caused gaps in employee understanding. Listening to staff, he realized many preferred clearer, more frequent updates and began trimming overly long emails while delivering messages more deliberately. He now emphasizes that while not everyone must agree with every decision, they should grasp the rationale behind it.

Griggs also notes that his team urged him to repeat important announcements multiple times and use different channels. The shift reflects his belief that effective leadership hinges on transparent communication rather than silence.