Southwest reverses its controversial extra-seat rule for larger passengers

Southwest Airlines has amended its “Customer of Size” policy, which had earlier mandated that plus-size passengers purchase an additional seat ahead of time and only receive refunds when specific criteria were met. The earlier rule sparked criticism online, with some describing it as discriminatory. The revised policy now allows travelers who need extra space to be provided a complimentary seat by gate agents when an adjacent seat is free, eliminating the mandatory advance purchase and associated fees.

If no seat is available, passengers may be moved to a later flight. Southwest explained the reversal resulted from an extensive review and will continue to refine the process to ensure consistency and a seamless travel experience. Full details are posted on the airline’s website.