TikTok user claims Shake Shack raised shake prices after selecting no tip
A TikTok creator alleged that Shake Shack increased the cost of three shakes when he chose the “no tip” option at a self-service kiosk in a Salt Lake City airport location.
TikTok influencer B.D. Powell tested Shake Shack’s self-service kiosk at the Salt Lake City airport, ordering three shakes priced at $5.99 each. After opting for the “no tip” choice, the system displayed a notice of a pricing update, and the individual shake price rose to $6.49, adding $1.50 to the order.
Powell shared the experience in a video that quickly amassed millions of views, prompting mixed reactions from viewers who questioned the legality and fairness of the practice. Some commenters suggested the increase might be linked to a late-night convenience fee rather than the tip selection. Shake Shack replied in the comment thread, stating the incident does not represent its policy and that it is reviewing the matter with HMSHost, the operator of the airport kiosk. The brand also thanked Powell for bringing the issue to its attention.
Why it matters
It highlights potential hidden fees in self-service ordering systems and raises consumer-trust concerns for a major fast-food chain.
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