Albert Heijn IT glitch halts online orders, disables website and app services
An IT incident has forced Albert Heijn, Etos and Gall & Gall to shut down their websites, apps and customer-service lines, stopping online grocery deliveries.
Since Sunday afternoon the three retailers have been dealing with a technical failure that rendered their digital platforms inaccessible. The outage affects website browsing, mobile app use and the call centre, meaning customers cannot place or receive online orders. Albert Heijn said the problem stems from an "IT-incident" and that it has temporarily disabled several systems to protect its IT environment. No further details on the cause or expected resolution time were provided.
Why it matters
The outage disrupts grocery shopping for thousands of customers and highlights vulnerabilities in retail IT systems.
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