Alberta widow urges review after Air Canada misplaces cremated remains

Alberta resident Twyla Shannahan booked a June 10 flight to return her husband's ashes to Newfoundland, where she planned a memorial. Although she had secured documentation and called Air Canada beforehand, an agent at Edmonton International Airport insisted the urn be placed in checked luggage due to new rules. After landing in St. John’s, the checked bag was not on the carousel, and Shannahan learned it had been sent to Montreal.

Air Canada later offered to courier the remains and provided a $200 travel voucher, which she rejected as insufficient. She successfully scattered the ashes as intended but seeks a formal audit of airline procedures for transporting human remains, citing similar complaints from other travelers.