AUTODOC PRO shifts to fully digital returns, drops field collection service

AUTODOC PRO announced a transition from a labour-intensive, collection-based returns model to a fully digital system, while ceasing its field service operations outside France. Director Patrick Diepenhorst highlighted a 40% increase in B2B revenue from Q1 2025 to Q1 2026 as evidence of strong market demand. The new workflow lets workshops initiate returns on the platform, with a dedicated parcel service completing the pickup and delivery.

All related tasks—including ordering, tracking, invoicing and warranty claims—are managed through a unified back-office dashboard. The shift frees staff to focus on competitive pricing, expanded inventory of about 7.8 million items, and enhanced logistics, while still offering account-manager support. AUTODOC PRO aims to roll out the digital returns capability across additional markets such as Austria, Italy and Luxembourg.