Consumer ombudsman deems Fitness24Seven's two-month cancellation clause unreasonable
The Finnish consumer ombudsman argues that Fitness24Seven's two-month notice requirement to end memberships is unfair and has asked the market court to prohibit it, seeking a €100,000 penalty.
The Finnish consumer ombudsman has labeled Fitness24Seven's two-month termination notice for gym memberships as disproportionate. He maintains that the extended period creates unnecessary expenses for consumers and makes it difficult to change gyms, especially since there is no dedicated legislation governing gym contract terms, while other sectors are capped at one month. Additionally, the clause clashes with the company's ability to adjust fees or other conditions with just a one-month notice, as highlighted by the Competition and Consumer Authority.
The ombudsman has petitioned the market court to forbid the practice and to enforce a €100,000 penalty for violations. He expects a ruling soon, recalling that the court previously barred a three-month notice in the security-services industry. This case could set a precedent for gym contract terms across Finland.
Why it matters
A ruling could reshape gym membership contracts and strengthen consumer protection nationwide.
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