Consumer tribunal orders Greenline Travels to pay Rs 73,000 after bus delay costs passenger a missed flight
A district consumer commission in Andhra Pradesh ruled that Greenline Travels must pay Rs 73,000 to a passenger who missed his Delhi flight because the bus took a different route and arrived hours late.
The District Consumer Disputes Redressal Commission in Kurnool heard a case where a traveler booked a Greenline Travels bus from Adoni to Bengaluru, expecting arrival around 5 am on October 26, 2025, to catch a 10:50 am IndiGo flight to Delhi for an academic program. The bus unexpectedly took an alternate route and did not reach Devanahalli Toll Cross until about 11:30 am, causing the passenger to miss his flight and incur extra costs for a later Air India ticket and overnight accommodation.
The commission, chaired by Karanam Kishore Kumar with members N. Narayana Reddy and S. Nazima Kausar, determined that the operator failed to provide service with reasonable care and rejected its defense that ticket terms permitted such delays. It awarded Rs 13,000 for the replacement flight, Rs 5,000 for lodging, Rs 50,000 for mental agony, and Rs 10,000 for litigation expenses, totaling Rs 73,000, payable within 45 days with 12% annual interest on default.
Why it matters
The ruling highlights consumer rights enforcement against travel providers that deviate from advertised schedules.
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