Corporate CMS Turns Documentation Into Digital Black Hole, Staff Warn

In a recent discussion, a senior staff member described how the firm's content management system effectively consigns documents to oblivion. The platform relies on AI to produce dynamic tags each night, which can mistakenly link unrelated content—such as confusing "Manila" the city with "manila" folders—leading to irrelevant search results. When a file is removed, its keywords persist, prompting the system to attach them to other documents.

The lack of a reliable index means that even critical records, like the original purchase invoice, cannot be reliably accessed. Users must sift through numerous near-duplicate files to locate the correct version of contracts or reports. Despite the chaos, management continues to use the system, citing its low cost and the belief that it satisfies superficial requirements.