Dentons CEO warns that trust, not AI, fuels lasting business advantage
The Dentons chief argues that while AI boosts efficiency, genuine human trust remains the key competitive edge for firms.
The leader of Dentons contends that one outlet AI-driven productivity surge risks sidelining the informal moments that nurture trust among colleagues and clients. Referencing the 2026 Edelman Trust Barometer, he points out a drop in confidence toward distant institutions while trust grows within personal work relationships. He recommends practices such as dedicated gratitude time, fostering smaller-feel organizational cultures, active listening, and consistent delivery to reinforce credibility.
According to him, firms that balance rapid technological adoption with deliberate human engagement will outperform competitors. He concludes that trust cannot be automated; it must be cultivated through consistent, meaningful actions.
Why it matters
Understanding the balance between AI efficiency and human trust helps businesses sustain long-term growth and employee engagement.
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