Digital transition leaves many vulnerable groups behind, warns HS executive
HS development director Esa Mäkinen acknowledges that digitalisation must not overlook groups needing real assistance, noting many struggle with basic computer use.
Esa Mäkinen, development director at HS, highlighted the advantages of digitalisation but warned that it must not forget those who truly need help. He pointed out that a large number of citizens have never used a computer and depend on skilled family members, yet many lack such networks. Training initiatives frequently overlook the fact that learning new skills becomes harder with age, and older users may struggle with memory issues.
Moreover, digital services are often tested with tech-savvy users rather than real-world novices, leading to usability gaps. People sometimes hide their problems, nodding to fast-paced advisors instead of seeking proper assistance. The piece urges a slower, more inclusive approach to digital adoption.
Why it matters
Ensuring inclusive digital services prevents marginalisation of citizens lacking tech skills.
In this story
