Dutch consumer watchdog forces food-delivery apps to reveal hidden fees and pay compensation

The Dutch consumer protection group Consumentenbond filed a complaint that led Thuisbezorgd and Uber Eats to eliminate hidden fees and deceptive discount advertising on their platforms. The apps had been adding small-order surcharges of €2-€4 only at the end of the ordering process and presenting false price reductions, exemplified by an Indian snack initially listed at €3.75 but later marked as discounted from €7.50 to €6.

Following constructive discussions with the watchdog, both services agreed to display all charges transparently; Uber Eats had already updated its fee structure in June. As part of the settlement, millions of customers will receive vouchers valued between €5 and €30 as compensation for the undisclosed costs. The companies confirmed the changes to the news agency ANP. The move aims to improve pricing clarity for Dutch consumers using food-delivery apps.