eKYC providers revamp systems to support new-generation MyKad verification
Electronic KYC services are updating their platforms to recognise the newly issued MyKad, after users reported verification problems.
The National Registration Department confirmed that electronic Know Your Customer (eKYC) platforms are being upgraded to accommodate the new-generation MyKad, launched on September 17 with enhanced design and security. Some cardholders experienced difficulties during identity verification, prompting the department to convene multiple engagement sessions with relevant agencies and eKYC service providers. NRD has supplied technical details and is overseeing the rollout to ensure a smooth transition.
While updates are underway, users facing issues are advised to contact their institutions for alternative verification options. The department emphasized its commitment to monitoring the process until all providers have fully adapted, aiming to maintain public convenience in accessing identity-dependent services.
Why it matters
Ensuring eKYC systems recognize the new MyKad prevents service disruptions for millions of Malaysians needing identity verification.
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