European Commission finds many SMEs already using AI and automation tools
A Eurobarometer survey released by the European Commission shows that a large portion of European small and medium-sized enterprises have adopted artificial intelligence and automated systems, though most are still in experimental stages.
According to a Eurobarometer poll published by the European Commission, many European SMEs and mid-cap firms are already employing artificial intelligence and automated solutions, primarily on a trial basis. The technologies are being used for tasks such as handling customer interactions, monitoring productivity and managing logistics and workforce scheduling. Respondents largely believe AI supports better decision-making and enhances job quality, yet human oversight remains the norm, with only a tiny fraction of processes fully automated.
The firms identify steep upfront costs, unclear legal frameworks and insufficient skilled personnel as the chief obstacles to wider deployment. The Commission noted that existing EU regulations, including the GDPR and the AI Act, aim to address safety and rights concerns while encouraging investment and innovation across the bloc.
Why it matters
Understanding AI adoption helps gauge Europe's competitiveness and the regulatory challenges firms face.
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