FCC unveils draft Robocall Scorecard to evaluate carrier anti-spam efforts

The Federal Communications Commission announced a draft framework for a Robocall Scorecard intended to inform consumers about carriers' performance against illegal robocalls. The proposal invites public input on how the scorecard should be designed, emphasizing clarity, accessibility and reliable rating metrics. It suggests two metric families: conduct-based measures, such as offering call-labeling tools and responding to traceback requests, and outcome-based measures, like reductions in complaint volumes and blocked-call statistics.

The FCC plans to apply the scorecard only to domestic voice service providers that serve retail customers. Chairman Brendan Carr highlighted that the initiative complements ongoing efforts to curb illegal calls and should incentivize providers to enhance their defenses. The agency also requests feedback on data reliability and ensuring the rating system does not unfairly disadvantage any provider.