Finanstilsynet flags serious shortcomings in DNB's mortgage credit assessments

Finanstilsynet conducted a supervisory review of DNB Bank ASA’s personal market segment, focusing on mortgage lending, and identified several violations of the bank’s internal policies and consumer-protection standards. The audit, performed in December 2025, highlighted that DNB regularly left out certain expenses and inflated income projections in its credit-worthiness assessments, leading to inadequate stress testing.

The regulator further noted that using a single standard interest rate for all home loans breaches the lending regulations, which require the rate offered to the customer to be used in calculations. DNB acknowledged the findings, stating that addressing them will require major system changes and a revamp of its credit-risk procedures. The watchdog also called for better operational-risk oversight, enhanced risk reporting, and improvements in handling customer complaints, payment difficulties and debt collection. Finanstilsynet will continue to monitor the bank’s corrective actions.