Hero bike battery changed 3 times, strange sounds and pickup issues continue; consumer court orders Rs 25,000 payout

NEW DELHI: A motorcycle owner who complained of recurring engine, pickup, braking and electrical problems despite more than seven service visits has won compensation from a district consumer commission. The commission directed the dealer and service centre to inspect and repair the bike and pay Rs 15,000 for inconvenience and mental agony, besides Rs 10,000 towards litigation costs. What problems did the customer report?According to the commission order, Nethi Radha Krishna bought a Hero Glamour BS6 motorcycle in September 2021.

He told the commission that the bike started giving trouble from the date of purchase and the problems continued despite repeated servicing. The complaints included inconsistent pickup, jerking while changing gears, the engine stopping while riding, abnormal sounds, battery problems, poor mileage and braking issues.