Labour MPs push regulator to act on Royal Mail's missed delivery targets
Over 100 Labour MPs have written to Ofcom and the Business Secretary demanding action after Royal Mail repeatedly fell short of its First- and Second-Class delivery standards.
Royal Mail has failed to meet its statutory delivery obligations, achieving only 85% on First-Class and just above 90% on Second-Class mail, well below the required 90% and 95% thresholds. In response, a coalition of more than 100 Labour MPs dispatched letters to Ofcom and to Business Secretary Jonathan Reynolds, highlighting how the delays are disrupting hospital appointments, court proceedings and causing erroneous late-fee charges.
The MPs urged Ofcom to use stronger enforcement tools and suggested that new regulatory powers might be required if one outlet measures prove insufficient. Ofcom, which has levied fines totaling more than £37 million for previous breaches, is currently reviewing the latest performance data. Royal Mail has pledged a £500 million investment over five years and aims to meet the targets by April 2027, while claiming recent improvements in service levels.
Why it matters
Mail delays affect essential services and legal obligations, prompting calls for stronger regulatory oversight.
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