Monzo outage leaves customers unable to process card payments and transfers
Monzo customers are experiencing a service disruption that prevents card payments and bank transfers, despite the bank's activation of a backup system.
Monzo disclosed a technical fault that has halted card payments and bank transfers for many of its users. In response, the bank enabled a standby platform meant to allow essential transactions, but several customers claim the backup does not work as described. The firm confirmed it is actively deploying a solution and hopes to bring all services back online soon.
Established in 2015 as a mobile-first challenger bank, Monzo now counts more than 16 million personal and business customers globally. While some users have regained functionality, others continue to report problems with card usage and transfers. Monzo emphasized its commitment to resolving the issue promptly.
Why it matters
A large digital bank's outage can disrupt everyday payments for millions of users.
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