MTA halts EAGLE bus fare-inspection squads after assault allegations and rising fare evasion
The MTA has suspended its EAGLE fare-inspection teams following reports of passenger assaults and a failure to report incidents, while bus fare evasion climbed to 48% in early 2026.
MTA leadership, led by Janno Lieber, has ordered a halt to the EAGLE fare-inspection crews after multiple incidents of alleged passenger mistreatment were not reported in a timely manner. A video of Brooklyn school dean Kyle Taylor being physically confronted by inspectors sparked a $25 million lawsuit and drew condemnation from rider-advocacy groups. Lieber noted another unreported complaint involving a Bronx bus passenger, highlighting systemic reporting failures.
Bus fare evasion has surged, reaching 48% in the first half of 2026, up from 36% in 2022, and the agency estimates the loss at $568 million in 2024. Riders interviewed described the teams as ineffective, frightening, and a financial drain. Lieber tasked security chief Michael Kemper with reviewing training and reporting procedures while urging the public to pay fares.
Why it matters
The suspension raises questions about MTA's enforcement tactics and its ability to curb costly fare evasion.
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