Ofcom publishes latest UK broadband complaint rankings by provider
Ofcom's new report shows BT, EE, TalkTalk and Vodafone each received seven broadband complaints per 100,000 customers, while other providers lag behind.
According to Ofcom's latest quarterly analysis, broadband complaint rates stayed roughly constant, with BT, EE, TalkTalk and Vodafone each at seven complaints per 100,000 customers. BT's figure held steady, EE experienced a rise, and both TalkTalk and Vodafone reported modest drops. Plusnet and Sky followed with five complaints per 100,000 customers.
In the landline sector, Plusnet attracted the most complaints, largely linked to its handling of customer issues, while Sky, Utility Warehouse, Virgin Media and Vodafone generated the fewest. Mobile service complaints were highest for O2 and Sky Mobile. The report also highlighted that EE and Virgin Media were the most complained-about pay-TV providers, while overall complaints fell due to fewer issues with pay-TV services.
Why it matters
The data reveals which UK telecom firms face the most consumer dissatisfaction, informing regulators and customers alike.
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