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Sydney airport delays and near-miss blamed on air-traffic controller shortages

Severe staffing gaps among air-traffic controllers at Sydney airport have caused widespread flight delays and a close call between a Jetstar and a Qatar Airways aircraft.

Sydney airport faced extensive delays on Saturday, with over 150 flights affected by a shortage of air-traffic controllers, leading to increased aircraft spacing for safety. The following morning, a Jetstar flight narrowly avoided a collision with a Qatar Airways plane on the ground, triggering an inquiry and mandatory testing of an air-traffic controller and a tug driver. Union president Scott Nugent explains that the limited roster requires overtime, leaving controllers fatigued and operating at half capacity.

The shortage stems from a pandemic-era incentive that prompted many senior staff to accept redundancy in 2021, and subsequent hiring has not kept pace with demand. Airservices Australia, which runs the nation’s airspace, notes that training new controllers takes up to two years and that only a small fraction of applicants succeed, while also preparing a major new flight-tracking system and addressing workplace-bullying claims. Despite a rise in total controllers nationwide, Sydney remains understaffed, especially with new responsibilities from the Western Sydney airport and Ballina airspace.

Why it matters

Controller shortages threaten flight safety and cause major travel disruptions for passengers.

In this story

air traffic controller shortageSydney airport delaysnear-miss incidentJetstarQatar Airwaysstaffing crisisovertime fatiguetraining pipelineworkplace bullyingflight-tracking system