Tailored program lifts refugee with disability into dream airport job
A new federal scheme helped a Pakistani refugee with a disability secure a permanent role screening baggage at Sydney Airport.
Suhail, a 54-year-old Pakistani refugee, struggled to find stable work after moving to Australia in 2022 due to unrecognised qualifications, limited English and trauma-related challenges. Through Inclusive Employment Australia, the government’s revamped disability employment service, he was paired with Settlement Services International, which provided a case manager speaking his language. This support enabled him to obtain a baggage-screening position at Sydney Airport, a role he describes as his "dream job."
Officials highlighted the program’s focus on employer collaboration and tailored assistance, noting an 85 % job-retention rate among the first 1,480 participants. Employers such as ISS praised the inclusive workforce for improving service and community representation. Early data show the scheme now assists over 31,000 people with disability, including 1,900 refugees, and aims to reduce reliance on welfare systems.
Why it matters
It shows how customized support can turn refugees with disabilities into productive contributors, easing social welfare costs and enriching workplaces.
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