Toby Carvery denies portion cuts after viral video shows chefs using scales
Toby Carvery says its roast portions are unchanged despite a viral video of staff weighing meat, and launches a £7 roast promotion.
A social-media video by Tee Gee captured a Toby Carvery employee in Dorset weighing a meat portion, igniting accusations that the roast-house chain was reducing servings and prompting boycott threats. Toby Carvery responded that portion sizes remain the same and that scales are occasionally employed to train new staff and verify consistency across its outlets as part of its apprenticeship programme. The company emphasized that guests may take as much or as little as they like from the unlimited buffet.
To address the backlash, Toby Carvery announced a £7 roast promotion available through its app until October 16, extended an invitation to local charity Poole Communities Trust for a free dinner, and offered Tee Gee a behind-the-scenes tour. It also highlighted its partnership with Too Good To Go to donate surplus food. Toby operates roughly 150 restaurants across the United Kingdom.
Why it matters
The story shows how a viral clip can spark consumer backlash and how a major restaurant chain manages reputation and pricing.
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