Walmart CTO credits AI with boosting online basket size by 35%
Walmart's global chief technology officer says artificial intelligence has lifted the average online purchase amount by 35%, highlighting gains in customer engagement and developer productivity.
Suresh Kumar, Walmart's global chief technology officer, explained that AI tools have increased the retailer's online basket size by 35%. He linked the improvement to better customer engagement on the company's digital platforms and higher productivity among developers. Kumar discussed these advances while attending the Converge technology event in Bengaluru. The remarks underscore Walmart's focus on leveraging AI across its operations.
Why it matters
The boost shows how AI can materially improve retail performance and efficiency.
In this story
AIonline basket sizecustomer engagementdeveloper productivityConvergeretail technologylast-mile delivery
