Walmart workers now tasked with fixing mistakes made by in-store AI tools

Walmart has introduced AI-driven assistants through the MyWalmart app, assigning duties and tracking metrics for a growing share of its U.S. workforce. Employees say the system frequently generates inaccurate safety alerts, unrealistic speed expectations and routing plans that ignore necessary side tasks such as checking expiration dates or cleaning spills. Some store-level managers claim they will not penalize staff for failing to meet AI-set standards, and a senior associate-tools executive notes that stores can disregard guidance that doesn’t work locally.

Workers on the floor express both optimism that AI could eliminate repetitive chores and concern that it may influence HR decisions and reduce human interaction. A survey by United for Respect found that most respondents distrust Walmart’s AI development, though many still hope it could ease their jobs. The company’s board rejected a shareholder proposal demanding a detailed impact report, arguing that technology should enhance human capability.