Woolworths resumes online grocery orders after technical outage, warns of backlog

Woolworths confirmed that a recent technical fault halted its online delivery and pick-up system, leaving many New Zealand shoppers waiting for their orders. After working to resolve the problem, the retailer announced that the platform is back online. However, it warned that the accumulated backlog will not be cleared immediately and that affected customers will receive updates by text or email.

Customers who prefer not to wait can request a cancellation and refund by emailing the provided address with their order number. The company apologized for the inconvenience and thanked shoppers for their patience. No cause for the fault has been disclosed, and normal service timelines remain uncertain.